Delivery Terms and Conditions for Online Furniture World
You will be contacted to organise your delivery.
No Minimum Spend.
We Pay the Delivery (some fine print.....delivery charges for Scottish postcodes and some others - see below).
We Deliver to Republic of Ireland & Northern Ireland - email us for a delivery quote sales@Onlinefurnitureworld.co.uk
Outstanding feedback on the service from our specially selected carriers.
Guaranteed Christmas Delivery..
....has ended but please contact us as many items can still be shipped, some on a next day delivery.
For those products that state delivery by Christmas, we will be able to offer at least one delivery date prior to the 25th December. If you decline this date we will be unable to guarantee that you will be offered a date before the 25th, therefore if you require the order before Christmas please accept the first date offered to you and make arrangements for someone to accept the order.
For products that do not state guaranteed Christmas, please email us the item(s) you require along with the shipping address post code as Santa may still be able to get to you in time.
What To Expect On Your Delivery
Two main methods are used depending upon the size or weight of the items in your order but unless notified all your items will arrive within the same delivery.
Parcelforce or interlink are used for smaller, lighter items such as bedsides and side tables. You will be contacted for a delivery week day that must be a minimum of 72 hours ahead. The delivery will be an all day call however you will be emailed a tracking code to monitor your delivery. If you are not in when the delivery is attempted, you will be left with a card by the carrier. It is your responsibility to organise a re-delivery or a collection from the local hub within 24 hours of this card being left. If the item is returned un-delivered, there will be an additional delivery charge before it can be re-shipped, so please choose a day when someone can be home or be delivered to a work place.
Kinetic Logistics are a specialist furniture carrier and pride themselves in the care they take of your furniture. They will phone you to arrange a delivery week day, during this call they will be able to provide an approximate 3-4 hour window of when your delivery will take place, plus during this call you can request a phone call from the driver when he is 1 hour away from you. Please can you ensure an able bodied person is on hand, as sometimes access or other factors can make the delivery more difficult. Your items will be delivered into the nearest point of access to your home. They will not unbox your furniture. It will be at the drivers discretion if your items are taken to another part of the house, such as upstairs. If there are ornaments or pictures etc. that could possibly get damaged during delivery, please remove prior to the delivery arriving. If no one is in on the arranged delivery, the carrier will charge for a second delivery which we cannot absorb, so please let us know the day before if your plans have changed.
In rare instances a one man pallet delivery may be used where your furniture is securely strapped to a pallet. This is then not removed until it has been delivered. A local pallet company to yourself will phone you to arrange the delivery. You will need to be available as this is effectively a kerbside delivery and as such you would need to carry the furniture inside your home. It would be at the drivers discretion if he helped with this. Reasons why this service maybe used are to extreme locations in the UK where Kinetic Logistics don't visit often or any part of Ireland. This is not our preferred delivery method due to the costs for us.
Unless the carrier arranges with you differently, deliveries will happen Monday to Friday. Where days are quoted rather than weeks with estimated delivery times, these are working days and exclude weekends and public holidays.
Whichever delivery method is used to safely get your furniture to you we absorb this standard delivery cost - the price you see is the price you pay. There is no minimum spend required to receive free delivery*.
*Exceptions to Free Delivery for Mainland UK Postcodes
For the vast majority of the UK, delivery is free, however for some more northern and western postcodes the carrier charge extra for these deliveries. This additional charge cannot be absorbed fully by us. Here are the postcodes and the charge that will be applied during checkout.
£29 Delivery charge per order for the following Scottish postcodes
AB, DD, IV, KW, PA 21-38, PH
If your postcode is not listed and is also not UK mainland then please email us with your address and the items you are interested in. We will reply with a no obligation quote for delivery to you, for example Northern Ireland, Isle of Wight, Channel Islands. firstname.lastname@example.org
Billing & Shipping Address
When you checkout you will be asked for your address, this is the address that the card you are paying with is registered to. If you require the delivery to a different address, this is fine, please use the option to enter a different shipping address. So that your delivery can be organised as quickly as possible, please provide two different phone numbers.
What if Something Goes Wrong
Whilst every care is taken during the delivery process, sometimes accidents can occur and the delivery drivers are only human. If you can see that the box is damaged, please make a note on the drivers delivery sheet. Once unpackaged, if there is any damage, within 24 hours please email us with digital images. We will acknowledge receipt and will contact you to rectify the problem but at our cost. All that we ask is that you cooperate by sending us the email. We pride ourselves on the customer service that we provide in resolving issues quickly and have an excellent relationship with all our carriers.